30-Day Satisfaction Return Policy
Here at Soul Source, we are dedicated to providing our customers with world class customer service. If you feel that the vaginal trainers that you purchased are not right for you, we will gladly accept returns for 30 days with no questions asked.
Simply email us at order@soulsource.com or call us at 888-325-5870 within 30 days of when you received your trainer order. You’ll need to provide us with your name and your order number to initiate the return. You will be responsible to properly pack the return and pay for the return shipping. US Postal Service Ground Advantage is usually the most economical, but you are free to use the shipping carrier of your choice. Soul Source will not be responsible for any returns that are damaged or lost in transit. The 30 day return policy is only for vaginal trainers and not for any of the other items that we carry on our website.
Ship the items back to us at the following address:
Soul Source
5404 Whitsett Ave. #205
North Hollywood, CA 91607
Once we receive the return, we will initiate a full refund back to your method of payment. Our goal is to make sure that you are happy with your shopping experience.
If you are returning a defective product, your item must be clean, stain-free, and dry before you ship it. We will not handle any items that are stained or damp on arrival, no exceptions. If the products we receive are are stained or damp they will be returned to you at your expense. To be sure that your products are in acceptable condition, please inspect them carefully before shipping them to us.
Please note that Soul Source is not responsible for damage to the item due to the normal “wear and tear” of the product materials after prolonged usage. We are also not responsible for damage to an item caused by improper care, abuse, or misuse. You are solely responsible for understanding how to care for the items you purchase. If you have any questions, please feel free to ask. We are always here to help!
Privacy Policy
We at Soul Source value your privacy and personal information. Soul Source will not release or sell any of your personal information to any individual or outside company for any reason unless required to do so by a court of law. Personal information includes your email address, street address, phone number, order history, or any other information you have provided to us.
Forms of Payment
We accept Visa, MasterCard, Discover Card, American Express, PayPal and Amazon Pay, Google Pay and Apple Pay. We also accept payments by HSA card.
Promotional Offers Policy
All PROMO codes for coupons, discounts, promotional offers, or free shipping offers you may receive on behalf of Soul Source must be entered into the shopping cart at time of purchase during the checkout process, no exceptions. The timing and delivery of these offers is at the complete discretion of Soul Source.
Customer Service
Here at Soul Source, we are dedicated to providing our customers with world class customer service. If you have a question about any of our products, your order, or anything vaginal trainer related we want to hear from you. Please feel free to message us on our ‘Contact Us’ page and we will get back to you within 3 business days. Our goal is to make sure that you are happy with your shopping experience, and that you know how to use and take care of all of the products you purchased. If we have made a mistake with an order, we will gladly work with you to resolve the issue.
Security
If you choose to pay via credit card, your credit card number is safe because we do not store the number online or in any online database. We use a secure 128bit SSL certified connection for all transactions.