Frequently Asked Questions
Products
- What trainer sizes are available?
- What’s the difference between diameter and circumference?
- How do I use my trainers?
- What lubricant should I use with my trainers?
- How can I clean my trainers?
- Can trainers be sterilized by autoclave or boiling?
- What are Soul Source trainers made of?
- Why are your GRS trainers curved?
- What is the difference between a trainer and a sex toy?
- Are trainers covered by my medical insurance?
Ordering
- How can I order from outside the United States?
- Is there special pricing for bulk orders to health care providers and medical facilities?
- How can I pay for my order?
- How can I pay without using a credit card?
- Can I return my trainers if I decide not to use them?
Shipping
- How are your orders packaged?
- How are your orders shipped?
- Will there be any customs charges or duties on international orders?
Products
What trainer sizes are available?
Soul Source vaginal trainers are available in eight different sizes that can be purchased individually or in sets. Their relative sizing is compared in the photo below.
What’s the difference between diameter and circumference?
Diameter and circumference are two ways to measure a circular object.
Diameter is the distance through a circle, a straight line from any one point on the outside, through the center to the opposite side.
Circumference is the distance around a circle, starting at any fixed point, going around the outside and returning to the same point.
Imagine taking an trip around the world, starting and ending at the same place. The distance traveled would be the circumference of the earth. Now imagine tunneling through the center of the earth coming out again on the opposite side. This distance would be the diameter of the earth.
Below are the conversions from diameter to circumference for our trainers:
Diameter Circumference
1/2 inch 1.6 inch
3/4 inch 2.4 inches
7/8 inch 2.7 inches
1 inch 3.1 inches
1-1/8 inch 3.5 inches
1-1/4 inch 3.9 inches
1-3/8 inch 4.3 inches
1-7/16 inch 4.5 inches
1-1/2 inch 4.7 inches
1-5/8 inch 5.1 inches
How do I use my trainers?
Trainer usage can vary. There are several links on our Resources page that address trainer usage, but we strongly recommend that you consult with a therapist or medical professional.
What lubricant should I use with my trainers?
Any water-based or natural oil lubricant designed for sexual activity can be used with our trainers. DO NOT use any silicone-based lubricant, especially with the silicone trainers.
How can I clean my trainers?
Wash the trainers with warm water and mild soap. Pat dry and allow to fully air dry before storing them. We recommend that you store your silicone trainers wrapped in a clean cotton cloth; GRS trainers can be stored in the supplied storage pouch. Never soak your trainers in alcohol or sterilizing solutions containing alcohol, especially with the rigid plastic or GRS trainers. Soul Source trainers may be wiped with an alcohol-based solution, but be sure to rinse off any residue before storing them.
Can trainers be sterilized by autoclave or boiling?
GRS and Rigid Plastic trainers can NEVER be boiled or autoclaved.
Silicone trainers may be sterilized by boiling for 5 minutes or by autoclave. If you have a problem with yeast infections, you may add two tablespoons of vinegar to two quarts of water for boiling.
What are Soul Source trainers made of?
Soul Source silicone trainers are hand-cast using latex-free and BPA-free silicone. Silicone is flexible and resilient with a texture that resembles body tissue. Our GRS and Rigid Plastic trainers are hand cast using polyurethane plastic for situations where a rigid trainer is needed. For quality assurance, all of our trainers are inspected, washed, and sealed before shipping.
Why are your GRS trainers curved?
Soul Source GRS trainers were designed by a leading GRS surgeon to address the specific anatomical needs of GRS patients.
What is the difference between a trainer and a sex toy?
Sex toys are designed to provide sexual stimulation. Some vibrate; some are anatomically correct to resemble a penis. Trainers and can be used without the need for sexual stimulation. Sexual pleasure is not its purpose.
Are trainers covered by my medical insurance?
Soul Source does not handle insurance claims directly. Reimbursement may be available for trainer purchases, depending on your particular medical insurance policy. If you have a prescription for trainer usage from a medical professional, you may be able to submit a claim. Check with your insurance provider to see if you have coverage.
Ordering
How can I order from outside the United States?
Soul Source accepts order from most countries in the world, with just a few exceptions. See the FAQs on shipping for more details.
We also have exclusive distributors in several other countries that carry Soul Source products. Ordering from these distributors could save on expensive overseas shipping costs as well as any duties or taxes that may be levied on imports. Here is their information and the countries they service:
United Kingdom, and all European Union countries: www.PelvicRelief.co.uk
Israel: www.miniut-bria.com
Hong Kong: www.sallystoy.com/soul-source
Is there special pricing for bulk orders to health care providers and medical facilities?
Yes, Soul Source does ship bulk orders to hospitals and clinics. Contact us for more information or to set up an account.
How can I pay for my order?
Our website uses a secure, encrypted checkout that will accept all major credit or debit cards. You can also use PayPal, Amazon Pay, Apple Pay or Google Pay. There are buttons for all of these options during checkout, depending on the device or browser you are using. We also accept HSA card payments. If you wish to use your HSA card for payment, click on "CHECK OUT (CREDIT CARD)" from the Shopping Cart, then use "Flex | Pay with HSA/FSA". f you prefer to order by phone, you can call us at (888) 325-5870 during our normal business hours.
How can I pay without using a credit card?
If you prefer to pay by check or money order, you can call our office at (888) 325-5870 to have an ordering form mailed, emailed, or faxed to you. But please be aware that orders payed by check or money order will not ship until we receive confirmation of the payment through our bank, which could take a week or longer.
Can I return my trainers if I decide not to use them?
Here at Soul Source, we are dedicated to providing our customers with world class customer service. If you feel that the vaginal trainers that you purchased are not right for you, we will gladly accept returns for 30 days with no questions asked.
Simply email us at order@soulsource.com or call us at 888-325-5870 within 30 days of when you received your trainer order. You’ll need to provide us with your name and your order number to initiate the return. You will be responsible to properly pack the return and pay for the return shipping. US Postal Service Ground Advantage is usually the most economical, but you are free to use the shipping carrier of your choice. Soul Source will not be responsible for any returns that are damaged or lost in transit. The 30 day return policy is only for vaginal trainers and not for any of the other items that we carry on our website.
Ship the items back to us at the following address:
Soul Source
5404 Whitsett Ave. #205
North Hollywood, CA 91607
Once we receive the return, we will initiate a full refund back to your method of payment. Our goal is to make sure that you are happy with your shopping experience.
If you think that your trainer may be defective or if feel you may have received the wrong product, or are unhappy for any reason, please contact us to make special arrangements.
Shipping
How are your orders packaged?
All of our orders are discretely packaged in plain boxes. For orders being shipped to addresses in the USA the return address only shows as SSTD, Inc., and there is never any description of the contents. Due to US customs regulations, international orders require a description of the contents. We will always try to use a generic description such as “durable medical goods” or "muscle stimulators".
How are your orders shipped?
All Soul Source orders to addresses in the United States are shipped via US Postal Service Ground Advantage Mail, which will typically take 2 to 5 business days. Domestic orders over $30 ship for free, under $30 for a flat $5.99. International orders are usually sent using US Postal Service Priority International Mail, but we may opt for a different carrier at our discretion, depending on the circumstances. Shipping charges will be calculated automatically during checkout, and all orders receive a separate confirmation email once the order is shipped with the shipping and tracking information. Contact us if you need to arrange for expedited shipping or to use a different carrier.
Will there be any customs charges or duties on international orders?
Customs, taxes or duties can vary greatly for different countries and are the responsibility of the recipient.